Refund policy
1. Client services
This covers marketing, social media, design, video, website, CRM and automation work.
- If you cancel before we start work, we refund your advance in full.
- Once work has started, fees for work already completed are not refundable. Any advance paid for work not yet started is refunded.
- Monthly retainers can be cancelled with written notice before the next billing date. The current month is not refunded.
- Money paid on your behalf to third parties (ad spend, domains, hosting, software licences) is non-refundable once paid to them.
2. Digital products on WhatsApp
This covers readings, question packs, reports and similar digital products bought inside WhatsApp.
- They are delivered instantly after payment, so they cannot be cancelled or refunded once delivered or credited to your account.
- We refund in full if you were charged but the product was not delivered within 24 hours, if you were charged twice for the same order, or if a technical fault on our side stops you from using it and we cannot fix it.
3. How to ask for a refund
Email business@harjogsolutions.com or WhatsApp +91 62837-40066 within 7 days of payment. Include your name, phone number and the payment or order ID.
4. Refund timeline
We reply within 2 working days. Approved refunds go back to the original payment method (UPI, card or bank) within 5 to 7 working days through Razorpay. Your bank may take a little longer to show the credit.
5. Contact
Harjog Solutions, a proprietorship firm of Lakhvir Kaur
GSTIN: 03DAUPK9039J1Z4
Address: 1251/C/B/336/A, Street No. 03, GNE College, Ludhiana, Punjab 141006, India
Email: business@harjogsolutions.com
Phone: +91 98146-40066 · WhatsApp: +91 62837-40066